Having Email Issues?

Don't resort to smoke signals just yet! Try the tips below!

Email Setup and Configuration

New Email System Overview

Support Center - iPhone/Android Overview

Outlook Modifications Overview

Outlook Modifications How To Video

Click on the topics below to expand the answer.

Important Setup Hints

  • DETAILS are critical when setting up email. One typo will cause it to fail! Be careful when entering your information and if it fails, double and triple check the settings as that will be the problem 100% of the time.
  • When given a choice always choose IMAP type of email. NOT POP, ActiveSync or MobileSync. ONLY IMAP!
  • When setting up on a phone/tablet, very often deleting the existing account first and then adding it back with the new settings is the simplest. This insures all settings are correct. Don't worry, you will not lose anything.

First Steps

  1. Access your email in a browser - http://email.YOURDOMAINNAME.com OR https://webmail.emailsrvr.com/ Here you can set up password recovery options, spam settings, change passwords, etc...
  2. Access the Email Support Center for instructions to set up your email on your phone, tablet or software (ex. Outlook) - https://webmail.emailsrvr.com/mobile or top-right icon when logged in to your account. More details below.
  3. When updating Outlook settings from GoDaddy to the new system (not starting from scratch) use this link for instructions and all the necessary settings are below.

Quick Links

Cheat Sheets for IMAP Settings when setting up devices and software IF you are comfortable just making changes.

Going from GoDaddy to the New System in Outlook or other computer programs is a matter of changing these items:
Use this link for full instructions

  • Incoming Server Settings
    • Change pop.secureserver.net or imap.secureserver.net -> secure.emailsrvr.com
    • Password if it changed
    • Security type SSL
    • Port 993
  • Outgoing Server Settings
    • Change smtpout.secureserver.net -> secure.emailsrvr.com
    • Password if it changed
    • Security type SSL
    • Port 465
    • Authentication required before sending emails: On

IMAP settings for Apple Mail Devices. Delete the existing account and create a NEW IMAP email from scratch
Use YOUR email address where it says tom@bigskydesigns.com in the instructions

  • Incoming Server Settings
    • Host Name: secure.emailsrvr.com
    • User Name: tom@bigskydesigns.com
    • Password: Your mailbox password
  • Outgoing Server Settings
    • Host Name: secure.emailsrvr.com
    • User Name: tom@bigskydesigns.com
    • Password: Your mailbox password
    • Note: Even though it may say optional, they are not optional. If you skip these fields, you will NOT be able to send out email.

IMAP Settings for Android, Fire and non-Apple devices. Delete the existing account and create a NEW IMAP email from scratch.
Use YOUR email address where it says tom@bigskydesigns.com in the instructions

  • Email address: tom@bigskydesigns.com
    Username: tom@bigskydesigns.com
    Password: Your mailbox password
  • IMAP Server: secure.emailsrvr.com
    Security Type: SSL
    Port: 993
  • SMTP Server: secure.emailsrvr.com
    Security Type: SSL
    Port: 465
    Authentication required before sending emails: On
    Username: tom@bigskydesigns.com
    Password: Your mailbox password

Step-By-Step Instructions for NEW Set Up on Phones, Tablets, and Software (Outlook) Using the Online Support System

  1. Either login to your email and click on the Menu icon in the top right and choose Support OR go straight to https://help.emailsrvr.com/.
  2. Login to the Support website https://help.emailsrvr.com/ with your email address and password. Logging in makes the support site-specific to your information.
  3. Remember when setting up on a phone or tablet, delete the existing account and start from scratch. This insures all settings are correct.
  4. Choose the device or software you are setting up. If your specific device is not listed, then choose the closest version or the Generic version as the settings will be the same.
  5. When given a choice always choose IMAP. NOT POP, ActiveSync, or MobileSync.
  6. Follow the screenshots exactly as it will have all of your information.
  7. If it fails, double and triple-check all the settings. Also, on phones/tablets, often it is much easier to delete it and start over. Occasionally, the wrong setting was made at the beginning of the setup so deleting and recreating it will start the setup from scratch.
  8. Go to https://help.emailsrvr.com/ and choose Troubleshoot and select the software or device that is affected and follow the instructions.
  9. If you still get stuck, google 'how to set up email on my <insert device/software>'. Then the settings listed in the cheat sheet above will be what will be needed to set it up.
  10. If all the above fails, please let us know and we will gladly assist. The assistance will typically be deleting and recreating step by step verifying the information as it is entered

Before Calling or Emailing for Assistance...

Please remember there are countless devices and software to handle email and more being added each day. We are trying to give you as much detailed information as possible, but it will most likely boil down to an incorrect setting.

  1. Double check ALL settings. One small typo will cause it to fail.
  2. Login to http://email.YOURDOMAIN.com with your email address and password.  This ensures the password is correct.
  3. Delete the account on the device that is not working and recreate it.
  4. Make sure you are setting up an IMAP email account.
  5. Go to https://help.emailsrvr.com/, choose Troubleshoot and select the software or device that is affected and follow the tips.
  6. Google is your friend!  If are still stuck, Google 'how to set up email on my <insert device/software>'.   Typically you can get screenshots of your exact device or software that will walk you through it.  The settings listed in the cheat sheet above will be what will be needed to set it up. 
  7. If those tips do not correct it, email us with this information
    1. The email address and password that is causing the causing the problem.
    2. The exact device OR version of software you are attempting to set up.
    3. The exact error messages that are displayed.
    4. You must give us as many details as possible.  'It's not working on my phone' is not enough to help you!
  8. What we will do before reaching out:
    1. Make sure the password is correct.
    2. Look for applicable articles for help in https://help.emailsrvr.com/
    3. Google your device to find applicable online resources to help you.
    4. Suggest deleting the account and recreating it.
  9. When we call you we will:
    1. Make sure the password is correct.
    2. Look for applicable articles for help in https://help.emailsrvr.com/
    3. Google your device to find applicable online resources to help you.
    4. Walk you through each setting to verify it.
    5. Suggest deleting the account and recreating it.